At Luminata Software Development LTD, we take user privacy and security seriously. This privacy policy explains how data is collected, processed, and protected when users communicate with organizations through our internet chat services, located directly on the organization's website.
1. Information We Collect and How We Use It
To enable real-time communication between users and organizations, we collect only the essential data required for chat functionality. This includes:
- Chat message content
- User and organization identifiers (e.g., name, email if provided)
- Technical metadata such as browser, timestamp, and operational data
We also store chat transcripts to support service improvement, training, and analysis. These transcripts are accessible only to the organization the user chose to communicate with. This information is never shared with third parties and is not used for marketing purposes.
If a user wishes to completely block all communication through our internet chat platform, they can request this by contacting us directly at support@anita24.com. After processing the request, our systems and AI agents will no longer be able to initiate or respond to chat messages with that user across all organizations using our services.
2. Data Security
We prioritize protecting user data through advanced security measures:
- Encryption in transit and at rest: All data exchanged during chat operations and stored transcripts are encrypted to prevent unauthorized access.
- Access control: Only authorized technical staff within Luminata Software Development LTD, operating under strict protocols, or the organization the user is communicating with, have access to stored data for support and maintenance purposes.
3. Consent and User Rights
By participating in a chat session with an organization through our platform, users provide implied consent for the collection and use of their data as described.
However, each organization is responsible for obtaining explicit user consent when required by data privacy laws applicable in their jurisdiction.
Users can:
- Access or correct their information by contacting the organization directly
- Withdraw consent at any time
- Request platform-level blocking by emailing support@anita24.com
4. Third-Party Tools and Integrations
Some organizations may choose to integrate our internet chat services with third-party tools (e.g., CRM or helpdesk systems). Luminata Software Development LTD does not share any user data with such services. It is the responsibility of the integrating organization to ensure that all third-party services they use comply with relevant data protection laws.
5. Data Retention
We retain chat data only as long as necessary to fulfill the purposes described in this policy, including service quality monitoring, technical support, and statistical analysis. Retention schedules may vary based on organizational requirements or regulatory obligations.
6. Updates to This Privacy Policy
We may modify this privacy policy from time to time to reflect technology updates, legal obligations, or our services. Organizations using our platform are responsible for notifying their users of such updates, which will also be available at any time on our website.
7. Contact Us
If you have concerns or need assistance regarding this policy, or if the organization you contacted is not responding to your request, you can contact us directly at:
We are committed to transparency and the highest standards of data privacy in all interactions enabled through our platform.
Terms of Service
For more details about the terms and conditions of our service, please review our terms of service: